Privacy & Cookie Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What personal data do we hold?

We currently hold some of the following categories of personal information about you:

  • Name
  • Home Address
  • Business email address
  • Personal email address
  • Business telephone number
  • Mobile phone number
  • Home phone number

Where did we get your data from?

Your personal data was collected from your Insurance Company, Accident Management Network, or from you personally, when notified of your Motor Vehicle Accident Claim, or private repair work requested.

What is our purpose for holding your personal information?

Our lawful basis for holding your information is that we have a legitimate interest to provide and carry out accident repair services to your vehicle, as part of the work order requested by your Insurance Company, Accident Management Network, or yourself.

What we do with your personal information

We use your details so that we can communicate with you by email or phone, to discuss your accident repair journey. The personal information we hold is stored and processed securely in line with the UK government’s guidelines for Cyber security controls. Your personal information is held and processed in the UK only. We only share your information with our business services partners in order to provide the services above.

What we don’t do with your personal information

We do not pass your information to anyone else apart from our business services partners. We do not use any automated systems relating to your personal data. We do not use your information for profiling, or sending regular emails of the services we provide.

How long do we keep your personal data?

The information we use for informing you of our services is kept on an ongoing basis for as long as we have a legitimate interest to inform you of our services.

What are your personal data rights?

If at any point you believe that the personal information we hold on you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights under the current Data Protection laws. These rights include:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object

For more information about your personal data rights please visit the Information Commissioner Office website at: https://ico.org.uk/your-data-matters

Who do I contact if I have an issue with my personal information that you hold?

Please contact Graham Henwood by sending a message to graham.henwood@rainbowbodyshops.co.uk. Graham Henwood fills the role of Data Protection Officer for the Rainbow Bodyshop Group

How do I make a complaint about how my personal data is being held or processed?

If you wish to raise a complaint on how we handle your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response you can make a complaint to the Information Commissioner’s Office (ICO). Their Helpdesk number is 0303 123 1113.

How we use cookies

Cookies are small pieces of information that a website can put on your hard drive in order for it to remember something about you at a later time. The information is in the form of a text file, which will only be understood by the web site that initially set the cookie. Our web site uses cookies for certain applications, for example to remember your name when filling in online forms. A cookie is also used to anonymously track how visitors interact with this website, including where they came from and what they did. This is then used to ultimately provide a better online experience for our websites users. You can stop your browser exchanging cookies with web servers at any time by changing the settings in your web browser. For more information about cookies visit http://www.aboutcookies.org

Cookies used by this site:

  • exp_last_visit: Sets the date/time that the user last visited the site, and is set for both guests and logged in users. If not set, is automatically set to 10 years ago. Affects guests and logged in users.
  • exp_tracker: Tracks the last 5 pages viewed by the user, and is used primarily for redirection after logging in etc. Affects guests and logged in users.
  • exp_last_activity: Every time the state is updated (the page reloaded) the last activity is set to the current date/time. Used to determine expiry. This is essential for logged in users, but not for guests - it is set for both.
  • exp_sessionid: A uniquely generated ID that corresponds to the session_id column in the exp_session table. Used when cookie and session are set as the session type. Used only for logged in members.
  • exp_uniqueid: Matches the unique_id field in the exp_members table. Randomly generated by the functions class at registration. Used only for logged in members.
  • exp_userhash: The encrypted password of the currently logged in user. Set if you choose the cookies and session ID method for sessions (cs in your config.) Used only for logged in members.
  • exp_anon: A flag set by the user to determine if they are listed in the online users.
  • exp_expiration: Determines the length of the session for a logged in user. There are two options for this cookie: if the user has selected remember me then it is set to 1 year, and if not then it’s set to the datetime that the user logged in. Used only for logged in members.
  • __utma: This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
  • __utmb: This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.
  • __utmc: This cookie is no longer used by the ga.js tracking code to determine session status. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.
  • __utmz: This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.

Third party cookies:

We sometimes embed photos, videos or tweets from websites such as YouTube and twitter. Pages with this embedded content may present cookies from these websites. Similarly, if you use a share button on our website, a cookie may be set by the service you have chosen to share content through. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.